The ability to communicate effectively is the single most important skill for those in a senior business support role may not be too great an exaggeration.
EAs and PAs must be as adept at filtering up as they are filtering down, which means they must also have the skills to understand the differences in those business dynamics and be able to adjust their communication styles accordingly. At this level in business, there is no room for those who misinterpret communication, but more importantly, there is no room for those who can’t effectively communicate with all those around them.
This one day course will provide you with a variety of tools and techniques to develop an understanding of group dynamics, provide strategies to help deal with various workplace behaviors and improve your communication skills, whatever the circumstances.
In this course you will:
Optimise your communication
Build effective and strong work and personal relationships
Persuade and influence effectively